Refund, cancellation and delivery policy

What you’re buying

The EZMeal 7-day plan is a digital product for a one-time payment of ₹149. It is not a subscription, so there is nothing to cancel and you will never be charged again.

Delivery

Delivery is digital and instant. As soon as your payment is confirmed, your plan opens on screen. We also email a private link to the address you gave, usually within a few minutes. No physical goods are shipped. If you don’t receive the email, check your spam folder, use Find my plan, or write to us.

Refunds

You can ask for a full refund within 7 days of payment if:

• your plan could not be generated or opened after payment, and we can’t fix it;
• you were charged more than once for the same plan; or
• you have another reasonable concern with the plan. Tell us what went wrong and we’ll try to fix it first.

Because the plan is delivered instantly and can be downloaded, we can’t offer refunds simply for a change of mind after the plan has been opened, except as above.

How to ask for a refund

Email hello@ezmeal.in with your Razorpay payment ID (it starts with pay_ and is in your payment confirmation) and a short note about the problem. We reply within 2 working days.

Approved refunds go back to your original payment method through Razorpay, usually within 5–7 working days, depending on your bank.

Cancellation

If you close the payment window or your payment fails, no money is taken and you can try again whenever you like. If money left your account but you didn’t get your plan, it’s usually confirmed automatically within a few minutes; otherwise write to us and we’ll sort it out or refund it.

Contact

Hustle Frolic, New Delhi, India. Email hello@ezmeal.in.